Pros FAQ

Posted byAndrew KogerPosted inAllTags:, , , ,

Finance

Payout Schedule:

  1. Tuesday to Thursday = Friday payout
  2. Friday to Monday = Tuesday payout

Where to pay commission and sub fees:

GCash Number0966 948 4984
Account Name:MARIE KRISTINE YAMBAO

Finance concerns:

You can send your inquiries about commissions, sub fees, and payouts here: Facebook Link

 Service Providers Page

Newly onboarded

For any questions or concerns regarding your jobs, please message us on our SP Page

Proof for Reimbursement

All screenshots of proof, such as conversation or call logs showing that you are on your way or have arrived at the customer’s location, should be sent to the SP page. Please do not send them through PM or group chat. Thank you!

Referral Application Form

Thank you for your interest in being part of GoodWork! Please take a moment to sign up using the link below, and we’ll reach out to you soon. We’re excited to connect with you! 🙂

https://forms.gle/jJ4fEs2vjGdUzdg26

Spiels to tell Customers

Client not responding

Hi (customer name), Please be informed that the allowable waiting time is only 30 minutes, I arrived at (time you arrived) . Please let us know if you wish to reschedule or cancel this request. I would appreciate your response. Thank you!

Client from different city using suki

Thank you for booking with GoodWork. Hi, I’m [Your Name], a service provider from [Your City]. Each city has a designated service provider, so I’m unable to fulfil your current booking. Please cancel your existing booking and rebook without selecting me as your favorite pro or suki. This will ensure you’re matched with a cleaner assigned to your location. Thank you for your understanding 🙂

Client from different city / incorrect city

Thank you for booking with GoodWork. Hi, I’m [Your Name], a service provider from [Your City]. Each city has a designated cleaner, so I’m unable to fulfill your current booking. Please change your area to (Correct City) and rebook to get a cleaner from your area. Just go to Profile > Location > Choose a city. Thank you, and have a great day! 🙂

Confirmed Message Spiel

Hi (Customer name) Thank you for booking with us! We’re happy to confirm that your booking has been successfully received. Your appointment is scheduled for [Date] at [Time]. Should you need to make any changes or have any questions before the appointment, don’t hesitate to contact us. We’re excited to assist you! Have a great day! 🙂

Follow up for the payment

Hi (customer name)! This is a friendly reminder that your payment for the recent service with GoodWork is still pending. Please settle it at your earliest convenience, and let us know if you need any assistance.Thank you for booking with us 🙂

Cleaning inclusions

Hi (customer name)!

We currently offer basic home cleaning services for your entire house or condo.

Basic cleaning inclusions:

  • Living area: floor cleaning, mopping, disinfecting, and general room tyding
  • Bathrooms: clean and sanitize sink, tubs, showers, and toilet, mopping.
  • Bedrooms: dusting, sweeping, mopping and widows wiping
  • Kitchen: countertop cleaning, cleaning and sanitizing sink, and mopping

Please note: the following services are not included:

  • deep cleaning / power washing
  • cleaning of walls and ceilings
  • mattress deep cleaning
  • using ladders/risers to reach high areas
  • moving furniture, boxes and other items

This service covers all areas within your home or condo. If you have any other questions, feel free to ask. Thank you 🙂